Search, sort and filters

  • Search by name, phone, email, WhatsApp kullanıcı adı (WhatsApp username), TC/pasaport no (ID/passport number), ehliyet no (licence number) and plaka (plate). Typing a plate lists customers who have rented that vehicle before.
  • The list shows the last rental and Ciro (Revenue: the TRY total of rentals where the customer is the renter); a customer with an outstanding balance shows Açık … ₺ (Open … ₺) in orange. Badges next to the name show Kirada (On rent), Yaklaşan · tarih (Upcoming · date) and Olası mükerrer (Possible duplicate).
  • Sort by name, most recent renter first, most frequent renter first, highest revenue first or highest open balance first.
  • Quick filters: Şu an kirada (On rent now), Yaklaşan rezervasyon (Upcoming reservation), Açık bakiye (Open balance), Eksik bilgi (Missing details: no phone, ID/passport number or licence number), Ehliyeti dolmuş / dolacak (Licence expired / expiring within 30 days), Olası mükerrer (Possible duplicate) and Kara liste (Blacklist). Filters with no records are hidden.
  • Groups are calculated from rental history: Yeni (New: first rental in the last 90 days), Sadık (Loyal: 3 or more rentals in the last 12 months), Geri kazanılabilir (Win-back: at least 2 rentals, none for 9 months and no upcoming reservation) and Kurumsal (Corporate: corporate invoice type).

The customer card

The summary strip at the top shows phone, last rental, total rentals, total revenue, average daily price, any open balance, Şu an kirada (On rent now) / Yaklaşan kiralama (Upcoming rental) badges, the customer's groups, licence status and missing details. You are warned if the licence has expired or expires before the return of a current or upcoming rental. If something needs fixing, Bilgileri tamamla (Complete details) takes you to the Details tab.

  • The Kiralamalar (Rentals) tab lists all of the customer's rentals, including those where they drove as a linked driver; a rental without an uploaded signed contract shows İmzalı sözleşme yok (No signed contract).
  • Clicking a row opens the reservation details; when you come back, the card opens on the same tab.
  • The Belgeler (Documents) tab holds ID, licence and passport images.

Invoice details

In the Fatura bilgileri (Invoice details) section of the form, choose the Fatura tipi (Invoice type): *Belirtilmedi* (Not specified), *Bireysel (e-Arşiv)* (Individual, e-Archive) or *Kurumsal (e-Fatura)* (Corporate, e-Invoice). For corporate customers, Unvan (Legal name), Vergi no (VKN) (Tax number) and Vergi dairesi (Tax office) fields appear; a missing legal name or tax number shows a warning but does not block saving. For individuals you can optionally enter an ID or tax number. A corporate customer's card shows a "Kurumsal fatura" (Corporate invoice) badge.

On the reservation confirmation and the handover/return report, an invoice line appears under the customer's name (always for corporate customers, and for individuals only when an ID or tax number is entered). When you change the card, documents of reservations not yet returned are updated; documents of completed and cancelled reservations stay as they were.

Document language

The Türkçe / English choice in the contact section sets the language of the confirmation, its email and the report sent to the customer. New cards start with Türkçe (Turkish). If you have not touched the choice, it switches to English automatically when you enter, or a document scan reads, a nationality other than Türkiye or Northern Cyprus; a language you chose yourself is kept even if the nationality changes.

WhatsApp username

For a customer who hides their number on WhatsApp and writes only with a username, enter the username in the card's contact section (no "@" needed); the phone can stay empty. When the same person writes again, search finds them by username, so you do not need a second card. Tapping the username in the customer list or reservation details opens the WhatsApp chat. If the customer still has no phone when a handover is near, the Dashboard shows a Telefon eksik (Phone missing) warning; get the number before handover.

Merge duplicate cards

A card counts as a Olası mükerrer (Possible duplicate) when another card has the same ID/passport number, licence number or phone, or the same full name (unless the two cards carry different ID or licence numbers). Under the card's summary, the Olası mükerrer kart (Possible duplicate card) box shows the other card's name, why it matched and its number of rentals.

  • System Administrators and Branch Managers (when both cards are in their branch) use Birleştir (Merge) to choose which card to keep; by default it is the one with more rentals.
  • Rentals, linked drivers and documents from the other card move to the kept card; empty details on the kept card are filled from the other card, filled details stay unchanged and notes are combined. If either card is blacklisted, the merged card stays blacklisted.
  • Customer details on documents of completed rentals do not change; ongoing and upcoming rentals are updated. Merging cannot be undone; two different people can share a name, so check the phone and ID first.

Blacklist

  1. Click Kara listeye al (Add to blacklist) in the card's summary strip and enter a reason; common reasons (non-payment, damaged return / unpaid damage, unpaid traffic fine, contract breach, fake / suspicious document, mistreating staff) can be added with one tap. Only System Administrators and Branch Managers can do this.
  2. The card shows the date and reason in a red box, and the list marks the customer Kara listede (Blacklisted).
  3. When this customer is selected on a reservation, the reason is shown and Devam etmek için gerekçe (Justification to continue) becomes required. The justification, date and user are stored with the reservation.
  4. If a newly typed customer's or driver's ID/passport number, licence number or phone on a reservation matches a blacklisted card, the same warning appears and a justification is required, even if the person gives a different name.

Use Kara listeden çıkar (Remove from blacklist) in the same place to remove it. Other roles can see the status but cannot change it.

Archive and delete

In the ⋯ menu at the end of a row, Arşivle (Archive) removes the record from the active list; with Arşivlenmişleri de göster (Show archived) ticked, Arşivden çıkar (Unarchive) brings it back. Kalıcı olarak sil (Delete permanently) cannot be undone, but the customer name and contact details on past reservations are still kept. Prefer archiving for records you no longer use but need to keep.