Terms of Use

1. Parties and acceptance

These terms govern the relationship between Faik Üretürk, a sole proprietorship trading as "RentOkey" ("RentOkey"), the company that signs up to RentOkey (the "Customer") and the people who use the app on the Customer's behalf ("Users"). By creating an account or using the service you accept these terms. The service is provided for the commercial use of businesses that operate car rentals.

2. Scope of service

RentOkey is a cloud software service (SaaS) for car rental companies to manage their fleet, reservations, customers, expenses, maintenance and field operations. Features depend on the plan and add-on modules the Customer chooses. RentOkey may change features to improve the service; changes that materially restrict existing use are announced in advance.

3. Account, users and roles

• The person who opens the company account becomes the System Administrator, who invites team members and sets their roles and branches. There is no limit on the number of users.
• The Customer and the User concerned are responsible for keeping login details confidential and for activity carried out through the account. Suspected unauthorised use must be reported immediately to support@rentokey.com.
• Information given at sign-up must be accurate and up to date.

4. Free trial

New companies can use the service during a free trial. If payment is made during the trial, the first period starts when the trial ends, so no trial days are lost. If the trial ends without payment the account becomes read-only: data can be viewed and exported, but no new records can be entered.

5. Fees and payment

• The subscription fee is calculated by vehicle count and invoiced for monthly or annual periods; current prices are on the Pricing page (/en/pricing). Add-on modules and services may be charged separately.
• List prices exclude VAT; VAT at the applicable rate is added to the invoice.
• Payment is made by bank transfer to the account shown under Ayarlar > Firma profili > Abonelik (Settings > Company profile > Subscription) in the app, using the reference code shown there. Invoices are issued electronically.
• Fees for periods already paid are not refunded.

6. Plan changes

The System Administrator can change the plan in the app. Additional vehicles, extra storage and add-on modules are enabled immediately; the difference for the remaining days is added to the next invoice on a monthly subscription, or invoiced separately on an annual subscription. Reducing the vehicle count, removing a module and changing the billing period take effect when the paid period ends.

7. Late payment and restricted access

If an invoice is not paid by its due date, a grace period of 3 days applies to monthly and 7 days to annual subscriptions, during which the service can still be used. If payment has not been made by the end of the grace period, the account becomes read-only. Access is restored when payment is received; after a late payment the new period starts from the previous due date.

8. Termination and return of data

• The Customer may end the subscription by not renewing it or by writing to hello@rentokey.com; termination takes effect at the end of the paid period.
• RentOkey may suspend or terminate the service for a serious breach of these terms, unlawful use or unpaid fees; notice is given in advance where possible.
• After termination the account stays read-only and the Customer can export its data. The Customer may request deletion of the account and data; data is deleted from the live system within 30 days of the request at the latest, and from backups when the backup retention periods end.

9. Customer data and personal data protection

• Data the Customer enters into the app belongs to the Customer. For personal data about the Customer's own customers and drivers, the Customer is the data controller and RentOkey is the data processor.
• The Customer is responsible for informing data subjects, obtaining explicit consent where required and collecting data lawfully, including identity, licence and passport images.
• RentOkey processes this data only to provide the service and on the Customer's instructions, does not use it for its own purposes or sell it, applies appropriate technical and organisational security measures, and notifies the Customer without delay of any data breach it becomes aware of.
• Access to Customer data for support is made only at the Customer's request or with its approval, for a limited time and with a record kept.

The service providers used and where data is stored are set out in the Privacy Policy (/en/privacy).

10. Acceptable use

When using the service you may not:

• upload unlawful content or data, or use the service for an unlawful purpose,
• try to access other companies' data or records you are not authorised for, or try to bypass security measures,
• carry out security testing, load testing or automated data collection without RentOkey's written permission,
• copy or reverse-engineer the software, or resell the service to third parties.

11. Intellectual property

All rights in the software, design, brand and documentation belong to RentOkey. The Customer is granted a non-transferable right to use the service for its own business needs during the subscription.

12. Third-party services

Integrations such as vehicle tracking, bank toll data, WhatsApp and exchange rates rely on third-party services and are subject to their terms. RentOkey is not responsible for outages or incorrect data in services the Customer connects with its own account.

13. Service level and limitation of liability

• RentOkey makes reasonable efforts to provide the service continuously and backs up data regularly, but does not guarantee uninterrupted or error-free service. Planned maintenance is announced in advance where possible.
• Calculations, warnings and suggestions in the app (for example amounts, VAT, exchange rates, mileage overage, conflicts and document reminders) are aids; rental contracts, official notifications and tax obligations remain the Customer's responsibility.
• To the extent permitted by law, RentOkey is not liable for indirect loss, loss of profit or damage caused by incorrect data entry; RentOkey's total liability is limited to the subscription fees paid by the Customer in the 12 months before the damage occurred. Cases of intent and gross negligence are excluded from this limitation.

14. Changes to these terms

RentOkey may update these terms. Material changes are notified by email at least 30 days before they take effect; continuing to use the service after that date means accepting the updated terms.

15. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of İstanbul have jurisdiction over disputes.

16. Contact

For questions, write to hello@rentokey.com. Address: İstanbul.