Trial period

During the trial a bar appears at the top of the app, with a thin progress bar showing how much of the 21 days has passed. With more than 7 days left the bar is blue and can be closed with the × on the right; it does not return in that browser until the last week. In the last 7 days it turns orange and cannot be closed. The System Administrator uses the button on the bar (Planınızı görün, See your plan; in the last week Kesintisiz devam et, Continue without interruption) to open Ayarlar > Firma profili > Abonelik (Settings > Company profile > Subscription); payment instructions are on that tab, not on the bar. Other roles see a note that the subscription is managed by the company administrator.

Start your subscription

The Abonelik (Subscription) tab shows your vehicle count, billing period (monthly or yearly with a 20% discount) and the amount excluding VAT; change them with Planı değiştir (Change plan) if needed. Your first invoice appears on the same tab as Ödenecek tutar (Amount due) 7 days before the trial ends; invoices and the amount due include VAT. Pay to the IBAN in Havale / EFT bilgileri (Bank transfer details), put your reference code (e.g. RO-1001) in the transfer description, then report the amount and date with Ödeme yaptım (I have paid). The subscription starts once the RentOkey team checks and records the payment. If you pay during the trial, your first period starts when the trial ends, so you do not lose trial days. See package prices on the pricing page.

  • The plan card at the top of the tab shows your plan, billing period and status; while an amount is due, its main button is Ödemeyi tamamla (Complete payment). All amounts due are shown including VAT, to the kuruş.
  • Kullanımınız (Your usage) shows registered vehicles against your allowance, team members, and document and photo storage with progress bars.
  • While an amount is due, the Havale bilgilerini göster (Show bank transfer details) and Ödeme yaptım (I have paid) buttons are inside the payment card.
  • Document and photo storage depends on your plan: 1 GB per vehicle (at least 10 GB) plus extra storage packs. If you exceed it, your files are not deleted; you just cannot upload new files until you free up space or add storage.
  • Reminder emails go to all System Administrators of the company: during the trial, every day from 3 days before it ends and when it ends, then 3 and 10 days after the end if the first payment has not arrived; on a subscription, before the due date (5 and 1 days for monthly, 30, 7 and 1 days for yearly), on the due date and when overdue.
  • You cannot change the plan while a payment report is under review; you can change it once the report is settled.

Gift code

If you were given a campaign code, enter it before your first payment with Kodu ekle (Add code) in the Hediye kodu (Gift code) section of the Abonelik (Subscription) tab; if you entered it at sign-up or during company setup it is already there, and opening a gift link fills in the code field. Gift months apply only to yearly billing, on top of the yearly discount: when your first yearly payment is recorded, your paid period is extended by the code's number of months (for example 12 + 2 = 14 months). One code per company; renewal is a normal 12 months at full price.

When the trial ends

If the trial ends without an active subscription, the company switches to read-only mode and a red warning bar appears at the top:

  • New vehicles, reservations, expenses or maintenance records cannot be added, and existing records cannot be changed.
  • You can still export your data to Excel with Dışa aktar (Export).
  • You can still manage your team under Ayarlar > Ekip ve şubeler > Ekip (Settings > Team and branches > Team).

As soon as your payment is recorded, the company returns to normal; no data is lost. In read-only mode you also pay and report from the Abonelik (Subscription) tab. If you have never paid, you can still use Planı değiştir (Change plan) in read-only mode to switch to yearly billing or add vehicles; the amount due updates to the new plan immediately, and access reopens once the payment is recorded. If the account is read-only because a payment is overdue, write to the RentOkey team to change the plan.

Support

For problems while using the app, open a request to the RentOkey team with Yeni talep (New request) on the Ayarlar > Hesabım > Destek (Settings > My account > Support) tab; Destek talebi oluştur (Create support request) in the help panel opens the same form together with the page you are on. You receive an email when the team replies; see Open a support request and grant team access. You can also email support@rentokey.com. For purchasing, packages and product information, use hello@rentokey.com.